Refund Policy
Effective Date: 1.3.26
Thank you for choosing WaabSys Automation Solutions, a unit of HTSM Technologies Pvt. Ltd.. We strive to provide high-quality automation, software solutions, and digital services. This Refund Policy explains the conditions under which refunds may be granted.
1. Subscription-Based Services
For subscription plans offered on our platform:
Payments made for monthly, quarterly, or yearly subscription plans are generally non-refundable once the service has been activated.
Users may cancel their subscription at any time; however, cancellation will only prevent future billing, and the current billing cycle will remain active until its expiry.
2. Trial Plans
If a free or trial plan is offered, users are encouraged to test the platform features before upgrading to a paid plan.
Once a user upgrades to a paid subscription, the payment will not be refunded except in exceptional cases.
3. Duplicate Payments
If a user accidentally makes a duplicate payment, the extra amount paid will be eligible for a full refund after verification.
Refund requests must be submitted within 7 days of the transaction date.
4. Technical Issues
If a user experiences significant technical issues that prevent the use of our services and our support team is unable to resolve the issue within a reasonable time, a partial or full refund may be considered at the discretion of the company.
5. Refund Processing
If a refund request is approved:
Refunds will be processed within 7–10 business days.
The amount will be credited to the original payment method used during the transaction.
Processing time may vary depending on the payment provider or bank.
6. Non-Refundable Situations
Refunds will not be issued in the following cases:
Change of mind after purchase
Lack of usage of the service
Failure to cancel before the renewal date
Violation of our Terms and Conditions
Account suspension due to misuse or violation of policies
7. How to Request a Refund
To request a refund, please contact our support team with the following details:
Registered Email ID
Transaction ID
Date of Payment
Reason for Refund Request
Send your request to:
Email: [email protected]
8. Policy Updates
WaabSys Automation Solutions reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page and will take effect immediately upon publication.